This article follows Pierre Ny St-Amand, the man behind the February 2023 attack on a daycare in Laval. After being found not criminally responsible because of mental illness, he has spent the last three years living at the Philippe-Pinel Institute. The piece describes his calm, respectful behavior within the facility and explores whether the public can feel any empathy for him. It also includes insights from a psychiatrist regarding how the media portrays violent crimes and the complex nature of those living with severe mental health struggles.